Privacy Policy

LAST UPDATED: December 24, 2025

PawMonarch operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PawMonarch enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information:

• Contact details: including your name, address, billing address, shipping address, and email address.
• Financial information: including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information: including your username, password, security questions, preferences and settings.
• Transaction information: including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us: including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.

PERSONAL INFORMATION SOURCES

• Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services: including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

HOW WE USE YOUR PERSONAL INFORMATION

1. Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, process payments, fulfill orders, and create a customized shopping experience.
2. Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment experience, and protect public safety.
3. Communicating with You: We use your personal information to provide customer support and maintain our business relationship.

SECURITY AND RETENTION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@pawmonarch.com or contact us by mail at:

PawMonarch
3817 Quill Ct
Gastonia, NC, 28056
United States