Refund Policy

Custom Art Return Policy

Because every product at PawMonarch is custom-made specifically for your pet utilizing our AI portrait generation pipeline, we cannot accept returns or exchanges for "change of mind" or if the wrong size was ordered once production has begun. Your artwork is unique to you and cannot be resold.

However, we offer a 100% Satisfaction Guarantee on Quality. If your physical order arrives damaged, defective, or if we sent the wrong item dimensions, we will send you a free replacement immediately.

Damages and Issues

Please inspect your order upon reception. If your item is defective, damaged, or you receive the wrong item, please contact us immediately at support@pawmonarch.com.

How to Request a Replacement:

1. Take a clear photo of the damage or defect.
2. Email the photo and your order number to support@pawmonarch.com within 48 hours of delivery.
3. We will review it and send a replacement order to production immediately at no cost to you. You do not need to ship the damaged item back to us.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, specifically:

• Custom products (such as personalized items, custom pet portraits, and printed canvases).
• Digital Masterfiles (once the high-resolution digital file has been generated and accessed via the portal, the final digital delivery is considered fulfilled and cannot be "returned").

Order Cancellations

Because our generation and fulfillment pipeline begins processing your custom portrait art very shortly after you place your order, you must contact us within 2 hours of placing your order if you need to cancel. After this strict window, we cannot cancel the order as the artwork generation and physical printing process has already begun.